|Rights and Responsibilities for Parents of Child and Adolescent Clients
As a parent, I have the right to:
- … participate fully in all decisions regarding my child's program and the services that my family receives.
- … bring a family member, friend or advocate to a meeting with my Case Manager.
- … expect that Brain Injury Services of SWVA will follow established federal and state guidelines regarding the release of personal information about my child or my family.
- … have a copy of my child's Case Management Plan and any amendments that are made to it.
- … an annual review of my child's Case Management Plan with my Case Manager, to make certain that the goals and services listed in it are still appropriate.
- … request changes to my child's Case Management Plan in order to respond to any changes in my family, pertaining to the child with special health care needs, or other related issues.
- … disagree with the services my child or my family receives and discuss my feelings/problems with my child's Case Manager, the Program Director, then the Executive Director, in that order.
- … file a grievance using the grievance procedures.
- … receive services that are made accessible if my child's has a hearing, visual, or speech impairment.
As a parent, I am responsible for:
- …actively participating in the development of the family/child goals in my child's Case Management Plan.
- …following through on agreements made in my child's Case Management Plan and making satisfactory progress towards the achieving of family/child goal(s).
- …keeping appointments or calling when it is necessary to reschedule or cancel a visit.
- …offering information about my family's past and current situations.
- …telling my child's Case Manager about changes in my family/child's life which may affect services and/or goal(s).
- …asking questions if I do not understand directions or information given to me.
- …following through on financial obligations.
Eligibility requirements for case management shall be applied without regard to sex, race, creed, and/or national origin. Reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) shall be provided to individuals served.